Terms of sale

https://www.heritagevictoire.fr/

[March 30, 2026]

IMPORTANT: Please read these terms and conditions carefully: they define the conditions and terms of sale applicable when you place an order on the https://www.heritagevictoire.fr/ website.

DEFINITIONS

Customer: any adult individual with the legal capacity to contract and qualifying as a consumer within the meaning of the French Consumer Code, who orders Products or Services on the Website for non-professional purposes under the conditions defined below.

General Terms and Conditions of Use and Sale or GTCUS: these general terms and conditions applicable between the Seller and the Customer, which the Customer declares to accept when ordering Products or Services, and which govern the use of the Website and the sale of Products and Services.

Estate: refers to the classified natural site of more than 40 hectares, located in the heart of the Sainte-Victoire nature reserve (near Aix-en-Provence, in the Bouches-du-Rhône), dedicated to the revival of centuries-old and millennia-old olive trees and owned by the Seller.

Services: any guided tour of the Estate, whether or not followed by a grand cru olive oil tasting, in a small group or as a private experience.

Product: any product offered for sale by the Seller on the Website, in particular grand cru olive oils from around the world.

Website: infrastructure accessible at https://www.heritagevictoire.fr/, owned and operated by the Seller.

Seller: the company "HERITAGE VICTOIRE", a simplified joint-stock company with capital of 3,330.00 euros, registered with the Aix-en-Provence Trade and Companies Register under number 928 995 364, with its registered office at 37 boulevard Aristide Briand 13100 Aix-en-Provence, owner and manager of the Estate, which publishes the Website and sells the Products and Services.

Visitor: any individual who participates in a Service on the Estate, and for whom the Customer stands as guarantor pursuant to Article 1204 of the French Civil Code.

PURPOSE AND APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF USE AND SALE

These General Terms and Conditions of Use and Sale set out the rights and obligations of the Seller and the Customer applicable to the use of the Website and the sale of Products and Services, which the Customer accepts by ticking the box provided for this purpose when ordering the Products or Services.

Any order placed via the Website by the Customer requires the prior acceptance by the latter of these GTCUS as well as the pricing conditions in force on the day the order is accepted, which form an integral part of them.

These GTCUS are permanently accessible on the Website, in a digital format allowing their printing and/or downloading, so that the Customer can reproduce or save them.

The Seller reserves the right to amend the GTCUS. The new GTCUS will be submitted to the Customer prior to any order.

DESCRIPTION OF PRODUCTS AND SERVICES

The Products are those available for sale on the Website, in particular grand cru olive oils from around the world.

The Services available for sale on the Website include, in particular:

• Guided walking tour of the estate in a small group (2-10 people)

• Guided tour of the estate in a Land Rover in a small group (2-10 people)

• Guided walking tour of the estate and grand cru olive oil tasting in a small group (2-10 people)

• Guided tour of the estate in a Land Rover and grand cru olive oil tasting in a small group (2-10 people)

• Guided tour of the estate and grand cru olive oil tasting as a private experience (2-10 people)

ORDERING PRODUCTS OR SERVICES

The Products and Services offered on the Website are intended exclusively for sale to individuals.

Booking the Estate in a professional context is possible upon request and confirmation of a booking form, subject to the General Rental Conditions.

Selecting Products and/or Services

In order to place an order via the Website, the Customer must select the Products and/or Services they wish to purchase by adding them to the cart.

In accordance with Articles L.111-1 et seq. of the French Consumer Code, the characteristics of the Products and Services are detailed on the pages of the Website relating to each Product or Service.

The Customer's attention is drawn to the fact that the sole purpose of the cart is to list the Products and/or Services chosen by the Customer and in no case to make them unavailable to other users. The Products will only be reserved and the price updated when the order is validated.

Once the selection of Products and/or Services is complete, the Customer finalizes the order from the cart.

Ordering Products and/or Services

The Customer will be redirected to the cart containing the summary of the selected Products and/or Services, the price, and shipping costs. The Customer will be able to modify the quantities of Products and/or Services or remove a Product and/or Service from the cart. They will be able to finalize the order by clicking the button provided for this purpose (mandatory information: email, last name, first name, billing and shipping address(es) if different).

They will accept these General Terms and Conditions of Use and Sale and make payment in accordance with the terms set out on the Website.

The order will only become firm and final after payment of the price. The Customer will receive a confirmation email at the email address provided, including the details of the order.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to payment for a previous order.

Availability of Services

Some Services are subject to a minimum number of participants, which will be indicated to the Customer where applicable. The order is concluded subject to this number being reached. If the minimum number of participants is not reached within four (4) days before the start of the Service, the Seller will inform the Customer and may propose another date or, at the Customer's choice, refund the sums paid, and the order will be considered void.

Availability of Products

The Seller undertakes to fulfill orders received only within the limits of available stocks. In the absence of availability, in particular if the Product has become unavailable between the order and collection of the price, the Seller will inform the Customer as soon as possible by indicating the supply time. If the order contained several Products, it may then be delivered in several installments without this incurring additional costs for the Customer. At the customer's request, the order may be canceled up to the amount of missing Products with reimbursement of the corresponding sums.

ACCOUNT CREATION

If they wish, the Customer may create an account by clicking the button provided for this purpose.

The Customer must fill out the form with the requested information. The personal data provided by the Customer will be processed in accordance with the privacy policy accessible on the Website.

The Customer undertakes to provide accurate information. The provision of false information by the Customer resulting in the Seller being unable to perform its obligations, in particular the delivery of the Products, cannot give rise to the liability of the latter on this basis.

The account will be accessible using the login credentials (email address and password) chosen by the Customer at the time of registration or modified subsequently. The Customer acknowledges that their credentials and password are strictly personal and confidential. They consequently undertake not to communicate or share them with third parties. For security reasons, the Customer is advised to choose a strong password in accordance with applicable standards (8 characters, with uppercase, lowercase, numbers and special characters). In case of suspicion of fraudulent use of their credentials, the Customer is advised to inform the Seller immediately.

The customer account allows the Customer to manage their information and addresses, access their order history and manage the data relating to their account.

PRICE AND PAYMENT OF THE PRICE

Price

The price of the Products and Services displayed on the Website is the rate in force and is expressed in euros, all taxes included. For each order, shipping costs are added to the price of the Products, the amount of which is indicated in the cart and the order summary.

The selling prices of the Products are freely determined by the Seller and may be modified at any time. The applicable price will be the one in force at the time of the order.

Payment

The payment methods are indicated on the payment page of the Website and when the order is placed. The price is payable by credit card (CB, Visa, Mastercard).

The price is payable in cash at the time of the order via the secure area of the institution in charge of collecting the price on the page provided for this purpose.

The Customer warrants that they are fully authorized to use the payment method they use and that they have sufficient funds to cover the costs of the order. Any bank fees relating to credit card payments will remain at the Customer's expense.

DELIVERY OF PRODUCTS

Delivery

The Products are sold only to Customers whose delivery address is located in France.

Delivery takes place within the time frame indicated at the time of order, namely, depending on the delivery method and location:

• Standard home delivery: maximum 7 business days in France;

• Express delivery: maximum 3 business days in France;

• Pickup point delivery: maximum 5 business days in France.

Any delay in delivery beyond the delivery deadline and not due to a case of force majeure may result in the termination of the sale at the initiative of the Customer by sending a registered letter with acknowledgment of receipt. In accordance with Article L216-6 of the French Consumer Code, the sale will be considered terminated upon receipt by the Seller of the Customer's letter informing them of their decision to terminate the sale, if the delivery has not taken place in the meantime. In the event of termination, the Seller will refund the Customer the sums paid as soon as possible and, at the latest, within 14 (fourteen) days from receipt of the registered letter with acknowledgment of receipt.

In the event of non-delivery and/or return of the parcel due to fault on the Customer's part (for example, incorrect address, failure to claim the parcel from the post office), the Customer will have to pay the associated costs (storage and/or redispatch fees).

Receipt

If the parcel delivered by the carrier is in poor condition and if Products are missing, damaged or do not correspond to the order, the Customer is advised to refuse the parcel and to make express reservations on the delivery note so that the warranty offered by the carrier can apply. The Customer must inform the Seller as soon as possible in writing so that the Seller can investigate with the carrier. The Customer's attention is drawn to the fact that receiving the parcel without reservations may, in particular, extinguish the Seller's actions against the carrier.

WITHDRAWAL

In accordance with the provisions of Article L.221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days to exercise their right of withdrawal and return, at their own expense, the Products they have ordered for any reason whatsoever. This period runs from the day the Customer receives the Products, the dated delivery slip being authoritative. The withdrawal may be made at the Customer's choice by means of a request sent to the Seller via the online form provided on the Website, or in plain paper or via the standard withdrawal form attached as an annex to these GTCUS.

As regards the Services, the Customer is informed that the 14-day right of withdrawal provided for in Article L.221-18 of the French Consumer Code applies, except if the Service has started, with the express agreement of the Customer, before the expiry of this period, in which case the Customer loses their right of withdrawal in accordance with Article L.221-28 1° of the French Consumer Code.

The Customer is asked to return the Products in their original packaging, if possible accompanied by the order slip and/or delivery slip enabling it to be verified that these are indeed Products purchased via the Website, and ideally a letter explaining the reason for the return (optional, for traceability purposes only).

The return of the Product(s) will be made to the Seller at the address indicated on the withdrawal form, within a period of fourteen (14) days following the date on which the Customer's right of withdrawal was exercised. The costs and risks associated with the return of the Products are borne by the Customer.

After receipt and verification of the Products, the Seller will refund the Customer the amount of the returned Products within a maximum period of 14 (fourteen) days from receipt of the Products (or from proof of shipment of the Products by the Customer), by the same means of payment as that used by the Customer to purchase the Products unless otherwise agreed in writing by the Customer and the Seller.

In the event of depreciation of the Products resulting from handling other than that necessary to establish the nature and characteristics of the Products, the Seller may request the Customer to pay compensation corresponding to this depreciation.

The Customer's attention is drawn to the fact that, in accordance with Article L.221-28 5° of the French Consumer Code, the right of withdrawal cannot be exercised following the purchase of sealed Products (grand cru olive oils for example) when the Products have been unsealed after delivery.

The Customer's attention is drawn to the fact that, in accordance with Article L.221-28 4° of the French Consumer Code, the right of withdrawal cannot be exercised following the purchase of Products liable to deteriorate or expire rapidly (fresh produce for example).

PRODUCT WARRANTIES

The Products offered comply with the legislation in force and the standards applicable in France.

In accordance with Article L.217-7 of the French Consumer Code, the presumption of the existence of defects of conformity at the time of delivery is not compatible with the nature of the Products (food products). Consequently, in order to exercise the warranty of conformity of the Products sold on the Website, the Customer must provide proof of the existence of the defect of conformity at the time of purchase of the Products.

The Products sold benefit from the legal guarantees provided that the storage advice has been followed. This warranty does not cover damage resulting from improper storage of the product or its use.

In addition, the Customer is informed of the following in accordance with the law:

The consumer has a period of two years from the delivery of the goods to obtain implementation of the legal warranty of conformity in the event that a defect of conformity appears. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date on which it appeared.

When the contract for the sale of the goods provides for the supply of digital content or a digital service on an ongoing basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the defect of conformity affecting the digital content or digital service and not the date on which it appeared.

The legal warranty of conformity entails an obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the goods.

The legal warranty of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests repair of the goods, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed in exchange for returning the goods, if:

• The professional refuses to repair or replace the goods;

• The repair or replacement of the goods takes place after a period of thirty days;

• The repair or replacement of the goods causes a major inconvenience to the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-compliant goods, or if they bear the costs of installing the repaired or replacement goods;

• The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the defect of conformity is so serious that it justifies the reduction in price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to the termination of the sale if the defect of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the warranty remaining to run until the goods restored to working order are delivered. The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who in bad faith obstructs the implementation of the legal warranty of conformity incurs a civil fine of up to 300,000 euros, which may be increased to up to 10% of the average annual turnover (Article L.241-5 of the French Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a reduction in price if the goods are kept or to a full refund in exchange for returning the goods.

In the event of a defective Product, the Customer must inform the Seller by communicating the defect noted. They will be invited to do so by communicating any information, such as photographs of the Product showing the defect. The Customer must then return the Product in its original packaging, with any instructions, documentation or accessories, to the return address communicated by the Seller. If the defectiveness of the Product is confirmed, the shipping costs for sending the Product will be refunded to the Customer based on the rates applied by the Post Office. A copy of the proof of shipment with rate and tracking number will be requested from the Customer. Failing this, the shipping and any redispatch costs will remain the responsibility of the Customer.

This warranty applies without prejudice to the consumer's right to benefit from the legal warranty of conformity and the warranty relating to hidden defects, under the conditions provided for in Articles 1641 to 1649 of the French Civil Code recalled above.

CONDITIONS FOR DELIVERY OF SERVICES

Visitors

The Customer stands as guarantor, within the meaning of Article 1204 of the French Civil Code, for all the Visitors, minors or adults, for whom they have booked a Service. As such, the Customer is personally responsible for compliance by each Visitor with all the conditions and instructions defined in this article.

Visitors who are minors under twelve (12) years of age are allowed on the Estate but cannot participate in walking guided tours or tasting sessions. They remain under the exclusive responsibility of the Customer for the entire duration of the Service.

Conditions for participation

When placing the order, the Customer warrants that themselves and all the Visitors for whom they are booking a Service are in a state of health compatible with the activities included in the Service (walking in a mountainous natural environment, guided tour, tasting where applicable).

The Customer is informed that tastings involve in particular the consumption of olive oil, bread, charcuterie and cheese. It is their responsibility to ensure that they and the Visitors do not have any allergy or medical contraindication to the consumption of these products.

Respect for the Estate

The Customer acknowledges that the Estate is a protected natural site whose preservation requires behavior adapted to respect for the flora and fauna.

Throughout the Service, the Customer and each of the Visitors for whom they stand as guarantor undertake to:

• Adopt courteous and respectful behavior towards the Seller's staff present on the Estate;

• Comply with the instructions given by the Seller's staff and in particular by the guide during the tour;

• Stay together and follow the guide throughout the guided tour;

• Walk exclusively on the marked trails and not access non-authorized areas signposted by the Seller;

• Limit noise pollution in order to preserve the tranquility of the native fauna;

• Not pick, take or damage the vegetation, nor disturb the fauna present on the Estate;

• Not picnic or consume food on the Estate, outside the areas designated for this purpose;

• Not smoke or vape in any area of the Estate and more generally not carry out any operation involving the use of fire, including the lighting, maintenance and transport, regardless of source or fuel (cigarette, flame, barbecue, recreational fires, sparks produced by electrical equipment, etc.);

• Not introduce and/or consume illicit substances on the Estate;

• Not damage the premises, facilities, equipment and furniture made available to Customers and Visitors.

Interruption of the Service by the Seller

In the event of non-compliance with these provisions, the Seller reserves the right to immediately interrupt the Service, in particular when the Customer, or the Visitor for whom the Customer stands as guarantor:

• Is in a state of health incompatible with the continuation of the Service or likely to endanger their own safety or that of the other participants;

• Does not comply with the established instructions;

• Adopts behavior that undermines the safety, tranquility or well-being of Visitors, the Seller's staff, or the integrity of the Estate.

In the event of interruption of the Service for any of these reasons, no refund may be claimed by the Customer for the portion of the Service not carried out.

Cancellation of the Service by the Seller

The Seller may cancel the Service, in particular in case of force majeure or when the conditions for the delivery of the Services are not met (in particular in the event of bad weather, fire risk, dangerous weather conditions or conditions rendering the Estate impracticable).

In this case, the Seller will inform the Customer as soon as possible and may, at the Customer's choice, propose another date (if possible), issue a credit note or refund the Customer (without prejudice to any damages in the event of a cancellation not due to a case of force majeure).

Cancellation of the Service by the Customer

The Customer may cancel all or part of the Services for personal convenience, in writing and with a minimum notice of 48 hours before the scheduled date. If the Service is canceled and not rescheduled, the Seller will refund the Customer any sums paid in advance. If the Customer has not respected the 48-hour notice, the price for the un-cancelled Service will be fully due (except in cases of force majeure).

LIABILITY

Seller's responsibilities

The Customer acknowledges and accepts that no one can guarantee the proper functioning of the internet as a whole.

The Seller has taken all the necessary precautions to ensure that all the Products and Services have been described correctly. Nevertheless, although the Seller tries to display accurate photographs of the Products on the Website, the colors the Customer sees will depend on the computer screen used and the display configurations, and the Seller therefore cannot guarantee that the photographs correspond exactly to the Products (details, colors). Consequently, the photographs, information and visuals of the Products presented on the Website are given for information only.

The Seller's liability cannot be incurred in the event of a breach of its obligations due to a case of force majeure, the unforeseeable or insurmountable act of a third party to the contract or attributable to the Customer. The Seller's liability may only be retained for direct damages in accordance with the French Civil Code.

Hyperlinks present on the Website may redirect to other websites whose consultation and/or use of these sites and external sources are governed by their own terms of use and carried out under the respective responsibilities of the Customer and the publisher of the said Website.

Customer's responsibilities

The computer resources (hardware, software) and communication means allowing access and use of the Website are the responsibility and expense of the Customer.

INTELLECTUAL PROPERTY

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, the Website and all elements, trademarks, designs, models, logos, graphics, photographs, texts, etc. found on it as well as their compilation are the exclusive property of the Seller or of the relevant holder of intellectual property rights, the latter granting no license or other right than that of consulting the site.

The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes counterfeiting and is sanctioned under intellectual property law, except with the prior written authorization of the Seller.

Furthermore, the Seller recalls that any creation of a hyperlink to the homepage or any other page of the Website is subject to its express, prior and written agreement.

The Customer undertakes not to directly or indirectly harm the Seller, the Website or the Seller's rights.

APPLICABLE LAW AND DISPUTES

The sales contract between the Seller and the Customer is concluded in French and these GTCUS are governed by French law.

The contract concluded with the Customer will be archived for a period of 10 years on the platform operated by the Seller.

In the event of a dispute between the Seller and the Customer concerning the validity, performance, non-performance or interpretation of these GTCUS or, more generally, the relations between the Seller and the Customer, they will endeavor to find an amicable solution.

The Customer may:

• Send their complaint to the Seller, which will respond in writing as soon as possible

• In the absence of an amicable agreement, the Customer has the option of resorting to a mediation procedure or any other alternative dispute resolution method:

• For this purpose, the Customer may refer the matter free of charge to the consumer mediator appointed by the Seller, within one year of the written complaint addressed to the Seller: either by completing the form provided for this purpose on the website https://mediateur.fcd.fr, or by mail addressed to: Médiation de la Consommation FCD, 12 rue Euler, 75008 Paris.

• Or bring the matter before one of the competent courts. In particular, the consumer may bring the matter either before one of the courts having territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

IT IS EXPRESSLY RECALLED THAT REQUESTS FOR AMICABLE SETTLEMENT DO NOT SUSPEND THE TIME LIMITS FOR BRINGING JUDICIAL PROCEEDINGS.

MISCELLANEOUS PROVISIONS

If any of the non-essential clauses of these GTCUS proves to be void or inapplicable by virtue of a law or regulation or as a result of an enforceable decision of a court or competent authority, the parties expressly agree that this contract will not be affected by the nullity of the aforementioned clause.

The fact that one of the parties does not require at any time the strict performance by the other party of any provision or condition of these GTCUS will not be deemed to constitute a definitive waiver of this provision or condition.

Appendix: STANDARD WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of the company Héritage Victoire – 37 Boulevard Aristide Briand 13100 Aix-en-Provence or domaine@heritagevictoire.fr

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*): 

Name of consumer(s): 

Address of consumer(s): 

Signature of consumer(s): 

Date: 

 

(*) Cross out as appropriate.